Question 1

What is 3D printing and how does it work?

Accepted Answer

3D printing is the process of creating physical objects from digital models using additive manufacturing. Layer by layer, plastic filament is melted and deposited to form precise shapes based on a 3D file.

Question 2

What types of 3D printing services do you offer?

Accepted Answer

We offer expert-level 3D printer repairs, upgrades, modifications, and consulting. Whether you're an educator, hobbyist, or small business, we’ll get your machine running reliably and efficiently.

Question 3

Do you repair all brands of 3D printers?

Accepted Answer

Yes, we service most consumer and prosumer brands including Creality, Anycubic, Bambu Lab, Prusa, Elegoo, and more. We diagnose and fix mechanical, electrical, and software-related issues.

Question 4

Can you help troubleshoot a printer remotely?

Accepted Answer

Absolutely. We offer virtual troubleshooting and diagnostics via Zoom or Google Meet, especially useful for school IT staff or home users who need quick guidance without downtime.

Question 5

Do you work with public school districts in New Jersey?

Accepted Answer

Yes, we proudly support NJ public schools with 3D printer setup, repairs, training, and technology planning. We understand the unique needs of K–12 STEM and makerspace environments.

Question 6

How much do 3D printer repair services cost?

Accepted Answer

We charge $110/hour for professional repairs and mods. We're transparent with time estimates and always consult you before moving forward with parts or labor.

Question 7

What causes my 3D prints to fail or stop mid-print?

Accepted Answer

Common causes include filament jams, temperature fluctuations, loose belts, bad bed adhesion, or corrupted G-code. We specialize in diagnosing and fixing these issues quickly.

Question 8

Can you help level my 3D printer bed?

Accepted Answer

Yes — we’ll check your bed surface, Z offset, leveling sensor, and firmware. Bed leveling is one of the most important steps to achieving consistent, high-quality prints.

Question 9

What upgrades do you recommend for a Creality Ender 3?

Accepted Answer

We typically recommend a PEI flex plate, dual-Z upgrade, direct drive, and auto bed leveling (BLTouch or CR Touch). We also install Klipper firmware and tuning mods.

Question 10

Can you help me install Klipper firmware?

Accepted Answer

Yes, we install and configure Klipper on various boards and setups. Klipper offers better speed, smoother motion, and advanced features — ideal for users ready to take control.

Question 11

What types of filament are safe for school use?

Accepted Answer

PLA is the safest filament for classroom use. It's biodegradable, low-odor, and doesn’t require a heated enclosure. We help schools set up printers for safe, worry-free operation.

Question 12

Do you offer consulting for setting up school 3D printing labs?

Accepted Answer

Yes, we help K–12 districts plan and optimize makerspaces, select printers, recommend maintenance strategies, and train staff or students for effective use.

Question 13

What if my printer isn’t turning on at all?

Accepted Answer

We’ll check the power supply, mainboard, and internal fuses. In many cases, we can repair or replace failed components instead of replacing the whole machine.

Question 14

Can you make my printer quieter?

Accepted Answer

Yes. We can replace loud fans, install vibration-damping feet, enable silent stepper drivers, and tune motor current to reduce operating noise significantly.

Question 15

Is it worth repairing a cheap 3D printer?

Accepted Answer

It depends. If the frame and board are intact, it’s often cheaper to repair or upgrade than to replace. We give honest recommendations based on your model and goals.

Question 16

Do you offer training or workshops?

Accepted Answer

We offer private 1:1 training, virtual support, and group workshops — ideal for teachers, IT staff, or hobbyists looking to improve skills or troubleshoot faster.

Question 17

What areas do you serve?

Accepted Answer

We serve Burlington, Camden, Gloucester, Ocean, Atlantic, and Monmouth Counties in New Jersey, plus the greater Philadelphia area. Remote services are available nationwide.

Question 18

Can you help recycle old filament or failed prints?

Accepted Answer

We offer advice on responsible disposal and recycling of PLA. We also recommend local drop-off sites or at-home grinding systems for eco-conscious users.

Question 19

Do you sell 3D printers or accessories?

Accepted Answer

We don’t sell hardware directly, but we can recommend the best printers, parts, and vendors based on your needs — and we’ll install and configure them for you.

Question 20

What’s the best way to get help with my 3D printer?

Accepted Answer

Visit www.3dprintingbybokey.com/contact to schedule a repair or consult. The sooner we see the issue, the faster we can get you back to printing.

Question 21

Do you offer printer fleet maintenance for schools?

Accepted Answer

Yes. We offer scheduled maintenance and support packages for schools with multiple 3D printers to ensure long-term reliability and minimal downtime.

Question 22

Can you help me decide between resin and FDM printing?

Accepted Answer

Absolutely. We’ll explain the pros and cons of each method based on your needs — whether it's strength, surface finish, ease of use, or material cost.

3D Printing By Bokey

Simplifying 3D Printing For All

We take the frustration out of 3D printing — so you can get back to what makes it fun. From repairs and setup to ongoing support, we’re here to keep your printers running smoothly and your creativity flowing. When the tech works, the joy comes back.

Three key sources of experience and expertise. With nearly a decade of hands-on 3D printing experience in public schools and the private sector, we're equipped to solve just about any printer problem — no matter where it shows up.

Public School Experience

Private Sector Experience

Presenting on 3D Printing

Need help with your 3D printer! Explore our services and see how we assist schools, organizations, and home users across South Jersey.

On-Site and Mail-In 3D Printer Servicing

Let's Get Started

We’re here when you need us! Ran into a snag? We’ll help you get back to printing in no time.

3D Printing By Bokey