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Frequently Asked Questions
How do I submit a repair request?
Fill out the contact form with your name, email, printer make/model, and issue. We'll review it and follow up with next steps and an estimate.
What details should I include?
Include your printer make and model, a description of the issue (photos help), your location, and whether you prefer on-site, mail-in, or remote support.
Do you offer remote troubleshooting?
Yes — many issues can be solved over video call, including slicer setup, calibration, and firmware checks when an in-person visit isn’t possible.
What are your service hours?
We’re available Monday through Friday, 9:00 AM – 6:00 PM. Messages sent after hours will be answered the next business day.
How quickly will I hear back?
Most inquiries receive a response within 1 business day depending on request volume and issue complexity.
Do you charge for diagnostics?
No. We provide a free initial review. If parts, labor, or travel are required, we’ll quote you before proceeding.